|Due to the volume of orders received by courier companies following the Black Friday and Cyber Monday events we are currently experiencing a delay with deliveries. To avoid disappointment we will be changing our next day cut off to 12 noon from Thursday 29th November until further notice. If you choose a Next Day service your order will be placed on that service however this does not guarantee your order will arrive the next day.|
We apologise in advance for any delays you may experience.
FREE STANDARD DELIVERY - for orders over £100 incl VAT
to England, Wales and Scottish Lowlands
|Delivery Cost Guide To UK Mainland *|
|up to 500g||Royal Mail Tracked 48 - 2-3 Working Days|
|up to 750g||Royal Mail Tracked 48 - 2-3 Working Days|
|up to 1kg||Royal Mail Tracked 48 - 2-3 Working Days|
|up to 2kg||Royal Mail Tracked 48 - 2-3 Working Days|
|up to 500g||Royal Mail Tracked 24 - 1-2 Working Days|
|up to 750g||Royal Mail Tracked 24 - 1-2 Working Days|
|up to 1kg||Royal Mail Tracked 24 - 1-2 Working Days|
|up to 2kg||Royal Mail Tracked 24 - 1-2 Working Days|
|up to 30kg||Standard 2-3 Working Days|
|up to 30kg||Next Working Day|
|Over £100||Standard 2-5 Working Days|
This table is intended as a guide to delivery charges only, for accurate delivery charges please use the shipping estimator which calculates delivery charges based on weight of items to be purchased and postcode. The estimator can be found at the bottom of the shopping cart page.
SAME DAY DELIVERY MAY ALSO BE AVAILABLE - PLEASE CONTACT US FOR A PRICE AND AVAILABILITY
Some postcodes in Scottish Highlands & Islands, Northern Ireland, Isle of Wight, Isles of Scilly and IoM have a delivery surcharge based on the weight of the order. The shipping charge will be shown during checkout.
To see the delivery charges for your location and order size please add your products to the Cart and view the "Shipping Estimator" located at the foot of the shopping cart.
Please make sure you provide a full delivery address including postcode, the name of the recipient and a contact telephone number. Deliveries will need to be signed for unless we receive clear instructions to leave elsewhere.
Standard 2-5 working days delivery to all UK.
Next working day delivery to UK Mainland applies to Stock products only - the cut off being 2pm on a working day.
Working days are Monday - Friday (excluding Public holidays)
Order by 2pm Mon - Thu your order will be delivered the next working day.
Order by 2pm on Friday your order will be delivered on Monday (next working day).
Order during Sat or Sun your order will be dispatched on Monday for deliver on Tuesday.
Order AFTER 2pm your order will be dispatched on the following working day for delivery on the next available working day.
Whilst we endeavour to ensure delivery times are met please note that circumstances beyond our control may sometimes delay arrival. In the event of a late delivery, we will of course refund any additional charge you have paid for next day delivery, however, late delivery does not in itself entitle you to cancel your order. Any additional Next Day Delivery charges when a delivery attempt is made on time cannot be refunded.
This online shop is set up for deliveries to all of UK (incl dependencies) and Ireland. If you would like a quotation for delivery to other countries or for a bulk order then please contact us on +44 (0)1493 854611 or email firstname.lastname@example.org
EU, Europe, North America, Rest of the World
Please email email@example.com for a quotation.
LATE DELIVERIES AND OTHER PROBLEMS
We do of course make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions this may not always be possible. Should your order fail to arrive when expected, please contact us immediately and we will do our best to resolve any problems (please note that our liability does not extend to providing compensation for late or failed deliveries).
We make every reasonable effort to ensure that your order meets and hopefully exceeds your expectations. Of course, in rare cases things can sometimes go wrong and we will always do everything we can to rectify any problems in a quick and satisfactory manner. However, please note that we cannot be held responsible for any resulting additional expense you may incur unless with our prior written agreement.
Occasionally, time delays with "Made to Order" items may occur. We will do our best to get bespoke orders completed and delivered within the estimated time scale. However, problems do occasionally arise that cause delays in the manufacture and delivery of "made to order" items. This does not entitle you to cancel the order, therefore we cannot accept that "time is of the essence" in "made to order" or "bespoke" situations.
Please call 01493 854611 and let us know about the problem. We will assist you with any query you may have. An email confirmation of the request for a return will be required from the Customer.
How to return goods:
True Traders Ltd will replace any product if it is defective, a replacement will be shipped to you upon receipt of the faulty item. Under the UK Distant Selling Regulations Consumers have the right to a cancel their order and return the goods (except Customised Products) for any reason at their own expense and within 14 days following receipt of the goods, however this does not apply to businesses.
Please note that items that cannot be returned by a Royal Mail service may cost £10 or more per item to return to us. Addresses outside of England, Wales and the Lowlands of Scotland may be more expensive still. For a more accurate estimate of the cost of return for your particular order, or if you would like to cancel this order before despatch please contact us at firstname.lastname@example.org clearly stating if you wish to cancel or seek more information on your cost of return. Any deposit payment will be immediately refunded in full.
The item and it's packaging must be returned undamaged and in a saleable condition.
A refund will be processed upon receipt of the returned unused item. The refund will be the cost of the items ordered less any allowance for unreasonable use or damage/deterioration during storage or return. The original cost of delivery (if any) will be refunded unless the Customer requested a special service (eg timed delivery) in which case the cost of the standard service will be refunded.
Email us for the returns address at email@example.com. When returning a product, we recommend you use a service where you are able to track/prove delivery as we cannot accept responsibility for non-delivery of returned goods.
For businesses returning goods a 10% restocking and/or repackaging fee will be charged and the original delivery cost will not be refunded nor the cost of the return. There may be a charge for unreasonable use or damage/deterioration during storage or return.
If the return is the due to a problem with the product or an error by True Traders Ltd then we may ask you to return the item and we will pay you the cost of the postage. If this is not possible we will arrange for collection.
Please be extra careful when selecting the correct product. If you are not sure or if you have any questions regarding a product please contact us and we will do our best to answer your questions accurately. This does not apply to personalised goods, goods made or modified to the Consumers specification, cut materials, or goods not normally sold by us but purchased especially for the Consumer.
The address for any returns will be given by True Traders Ltd and may be different in each case
Once clearance has been given by True Traders Ltd, please package securely and dispatch to the given address.
This returns policy does not affect your statutory rights.
In the unlikely events of goods being received damaged in transit, please ensure you sign for the goods as "damaged" or "unchecked".