Privacy and Cookie Policy

PRIVACY POLICY

1. INTRODUCTION

   True Traders Ltd trading as Premier Netting, The True Centre, 31 Caister Road, Great Yarmouth, NR30 4DA, UK, Company number 6304793, (referred to as “True Traders”, "we", “us” or “our”) is committed to protecting and respecting your privacy as a Data Subject under EU and UK data protection laws.

   This Privacy Policy (together with our Terms and Conditions) applies to Data Subjects using our website under the domain name https://premiernetting.co.uk/ (the “Website”) and also any telephone, face to face, email orders or orders agreed by other means. It explains how we comply with the European Union data protection requirements and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

   For your protection we are registered under the Data Protection Act 1998 (the “Act”) and have made all appropriate notifications to the Information Commissioner. For the purpose of the Act, the data controller is True Traders Ltd of The True Centre, 31 Caister Road, Great Yarmouth, NR30 4DA.

2. LEGAL BASIS WE RELY ON

   The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

   • Consent, eg:

     In specific situations, we may collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

   • Contractual obligations, eg:

     In certain circumstances, we may need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

   • Legal compliance, eg:

     If the law requires us to, we may need to collect and process your data. For example, we may pass on details of people involved in fraud or other criminal activity affecting True Traders to law enforcement.

   • Legitimate interest, eg:

     In specific situations, we may require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.
     If you visit our premises we may record you on our CCTV systems.
     We may use contact information for non Data Subjects for direct marketing purposes.

3. INFORMATION WE MAY COLLECT FROM YOU

   We may collect and process the following data about you:

   • Information that you provide when you contact us directly or you choose to register or fill in forms on the Website (including, without limitation, information provided when requesting further information, products or services, completing a survey for our research purposes or when you report a problem with the Website). This information may include personal information (including name and contact details) and information regarding your personal or professional interests, experiences with our products and services and contact preferences;

   • If you order products or services, we may keep details of your order and any resultant transactions;

   • If you contact us, we may keep a record of that correspondence and any information contained therein; and

   • Details of your visits to our Website (including, without limitation, traffic data, location data, weblogs and other communication data) and the resources that you access.

   • Details of your participation in our Social Media pages.

   • If you visit our premises we may record you on our CCTV systems.

4. HOW LONG DO WE KEEP YOUR DATA

   We will normally keep your data for 6 years. This includes information we are legally required to keep. Customer account information will remain with us until 6 years after the account was last used.

   At the end of that period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

5. IP ADDRESSES AND COOKIES

   We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

   For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalised service. They enable us:

   • to estimate our audience size and usage pattern;

   • to store information about web traffic and your preferences and so allow us to customise the Website according to your individual interests;

   • to speed up your searches;

   • to recognise you when you return to our site.

   A cookie does not allow us access to your computer or any information about you, other than the data you choose to share with us.

   You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

   See our Cookie Policy for more information.

6. SECURITY

   All information you provide to us is stored on secure servers. The data that we collect from you may be transferred to, stored at or processed in a destination outside the European Economic Area ("EEA") in order to, among other things, fulfil your orders, process your payment details and provide support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

   Please be aware that the transmission of information via the internet is not completely secure. We cannot therefore guarantee the security of any data you transmit to the Website and any transmission is at your own risk. We are committed to ensuring that, once we have received your data, any personal data we hold about you is secure. To prevent unauthorised access or disclosure of your personal data we have ensured that strict security measures and procedures are in place.

   Where you have chosen a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and to sign off when you finish using a shared computer. We do not have access to your chosen password.

7. PAYMENT SECURITY

   We do not record and keep payment card details.

   All information you give to make a payment on our Website is directly entered into the Payment Provider’s website embedded in our Website. Or by clicking a link you will go directly to the payment provider’s website. At no time does your online payment information pass through True Traders.

   For face to face payments you enter your card details directly into the card machine connected directly to the payment providers systems via the internet. At no time does this payment information pass through True Traders.

   For telephone payments your payment information is taken by our staff and entered directly into the payment provider’s website. It is against our company rules for any member of staff to write down card details given during a telephone card payment transaction. We do not keep any card information.

   If you give your bank permission to send us a payment by BACS they will do so but we will not be in possession of your bank account details.

8. USES MADE OF YOUR INFORMATION

   We may use information held about you in the following ways:

   • to ensure that content from the Website is presented in the most effective manner for you and for your computer;

   • to provide you with information, products or services that you request from us;

   • to contact you by post, telephone or e-mail to respond to your queries or requests;

   • to understand your needs and provide you with a better service;

   • to handle orders, deliver products and services, process payments, communicate with you about orders and generally to maintain your account with us;

   • to carry out our obligations arising from any contracts entered into between you and us; and/or

   • to allow you to participate in interactive features of our service, when you choose to do so.

   If you do not want us to use your data in this way, please follow the opt-out or unsubscribe instructions located on our communications to you or log in to your account online and change the settings or delete your account, or please write to us at the address set out in paragraph 15.

9. DISCLOSURE OF YOUR INFORMATION

   We may disclose your personal information to any member of our group of companies or businesses (“Group”)

   We may disclose your personal information to third parties if we sell or buy any business or assets or if True Traders or another member of the Group or part of the business is acquired by a third party.

   We may disclose your information to third parties to allow us to fulfil our contract with you. This includes contact information to Couriers or Royal Mail or other organisation to enable delivery. Contact information and order requirements to sub-contractors to deliver goods direct to you from their warehouse (drop shipping). Please be aware that very occasionally your order may be delivered to a wrong address and your contact information and order details may be in the possession of a stranger.

   We may also disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements or to protect the rights, property or safety of True Traders, its customers or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

   Our website is hosted by Cloudways (www.cloudways.com/en/) and Siteground (www.siteground.co.uk). If you enter your personal data (except payment details) into any of our online shops you will be passing your personal data to one of these companies as well as to us. You may also send us personal data through Amazon or EBay. All of these companies are GDPR compliant and are required by law to manage and store your data responsibly.

   Our payment providers are PayPal and WorldPay. If you order and pay by telephone you will give us personal data relating to your card payment that we will give directly to one of our payment providers. Our staff are not allowed to write down or keep your card details. You must not send us your card details by email or in writing by any means.

   Disclosure of your personal information may involve sending it outside of the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. YOUR RIGHTS

    As a Data Subject you have the right to request:

    • A copy of the personal data we hold about you, free of charge in most cases.

    • The correction of your personal data when incorrect, out of date or incomplete. Online account customers can check and update their own information at any time.

    • That we stop using your personal data for direct marketing (either through specific channels, or all channels).

    • That we stop any consent-based processing of your personal data after you withdraw that consent.

    Where we rely on our legitimate interest
    In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

    Checking your identity
    To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

11. DISCLOSURE OF YOUR INFORMATION

    We may disclose your personal information to any member of our group of companies or businesses (“Group”)

    We may disclose your personal information to third parties if we sell or buy any business or assets or if True Traders or another member of the Group or part of the business is acquired by a third party.

    We may disclose your information to third parties to allow us to fulfil our contract with you. This includes contact information to Couriers or Royal Mail or other organisation to enable delivery. Contact information and order requirements to sub-contractors to deliver goods direct to you from their warehouse (drop shipping). Please be aware that very occasionally your order may be delivered to a wrong address and your contact information and order details may be in the possession of a stranger.

    We may also disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements or to protect the rights, property or safety of True Traders, its customers or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

    Our websites are hosted by UK2 (www.uk2.net) and Siteground (www.siteground.co.uk). If you enter your personal data (except payment details) into any of our online shops you will be passing your personal data to one of these companies as well as to us. You may also send us personal data through Amazon or EBay. All of these companies are GDPR compliant and are required by law to manage and store your data responsibly.

    Our payment providers are PayPal and WorldPay. If you order and pay by telephone you will give us personal data relating to your card payment that we will give directly to one of our payment providers. Our staff are not allowed to write down or keep your card details. You must not send us your card details by email or in writing by any means.

    Disclosure of your personal information may involve sending it outside of the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. LINKS TO AND FROM OTHER WEBSITES

    Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or the protection and privacy of any information you may provide when visiting such websites. If you decide to access any of the third party websites linked to the Websites, you do so entirely at your own risk. Please note that these third party websites have their own privacy policies and you should check these privacy policies before you submit any personal data to these third party websites.

13. ACCESS TO INFORMATION

    You have the right to access information held about you free of charge (in most cases). You may request details of personal information we hold about you by writing to the address set out in paragraph 15. If we deem your request to be excessive and unreasonable, or you make multiple requests which we believe to be unreasonable a fee may be charged to cover our costs in providing you with these details.

14. INCORRECT INFORMATION

    If you believe that any information we are holding about you is incorrect or incomplete, please write to us to the address set out in paragraph 15. We will promptly correct any information found to be incorrect.

15. CHANGES TO OUR PRIVACY POLICY

    Any changes we may make to this Privacy Policy will be posted on the Website.

16. CONTACT

    Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Company Secretary, True Traders Ltd., The True Centre, 31 Caister Road, Great Yarmouth, NR30 4DA, UK.

    For more information on your rights under the GDPR please contact the Information Commissioners Office at www.ico.org.uk

COOKIE POLICY

To make full use of the online shopping and personalised features on Premier Nettingj, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of our website by using them.

HOW DO I MANAGE MY COOKIE SETTINGS?

You can use this link to manage your cookie preferences for our website at any time. You can also set your browser to block cookies. Please check your browser for instructions on how to do this.

HOW DO YOU USE COOKIES?

We use cookies, which are small text files, to improve your experience on our website, show you personalised content and ads.

WHAT HAPPENS IF I DISABLE COOKIES?

If you disable cookies your experience of using our website won’t be to its full potential as some of the cookies we use help us to identify and resolve errors or display relevant content.

It's important to know that most browsers have cookies enabled, see the ‘How do I manage my cookies?’ section to turn them on or off should you need to.

WHAT ARE COOKIES?

Cookies are tiny text files containing small amounts of information which are stored on your device when you visit certain web pages. At Premier Nettingj we use cookies to keep track of what you have in your basket and to remember you when you return to our site.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improve the user experience. They can also help to ensure the adverts you see online are more relevant to you and your interests.

To find out more, please check www.allaboutcookies.org (opens in a new window; please note that we are not responsible for the content of external websites).

If you do not wish to enable cookies on your computer, your experience of using our website site will be impaired as some of the cookies help us to identify and resolve errors for example, or determine relevant related products to show you when you're browsing. Most web browsers have cookies enabled, but see the Managing cookies section for help to turn them on should you need to.

WHAT HAPPENS WHEN I SHARE ON SOCIAL MEDIA PLATFORMS?

If you share Premier Nettingj content on social media networks, such as Facebook and Twitter, you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about how to manage them.

ANY FURTHER INFORMATION ABOUT COOKIES?

If you'd like to learn more about cookies in general and how to manage them, please check www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit policies.google.com/technologies/cookies (opens in a new window; please note that we are not responsible for the content of external websites).

WHICH COOKIES DO YOU USE AND WHY?

To make full use of the online shopping and personalised features on Premier Nettingj, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of our website by using them.

The tables below lists the cookies we collect and what information they store, some may collect personal data.

Necessary (20)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name	Provider	Purpose	Expiry	Type
_GRECAPTCHA	premiernetting.co.uk	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	180 days	HTTP Cookie
CONSENT	www.youtube-nocookie.com	Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.	2 years	HTTP Cookie
CookieConsent	premiernetting.co.uk	Stores the user's cookie consent state for the current domain	1 year	HTTP Cookie
form_key	premiernetting.co.uk	Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.	Session	HTTP Cookie
mage-cache-sessid	premiernetting.co.uk	This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.	1 day	HTTP Cookie
mage-cache-storage	premiernetting.co.uk	This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.	1 day	HTTP Cookie
mage-cache-storage	premiernetting.co.uk	Used to optimize the loading speed on the website. This is done by pre-loading some procedures in the visitors' browser.	Persistent	HTML Local Storage
mage-cache-storage-section-invalidation	premiernetting.co.uk	This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.	1 day	HTTP Cookie
mage-cache-storage-section-invalidation	premiernetting.co.uk	Used to optimize the loading speed on the website. This is done by pre-loading some procedures in the visitors' browser.	Persistent	HTML Local Storage
mage-cache-timeout	premiernetting.co.uk	This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.	Persistent	HTML Local Storage
mage-messages	premiernetting.co.uk	Necessary for the functionality of the website's chat-box function.	1 day	HTTP Cookie
PHPSESSID	premiernetting.co.uk	Preserves user session state across page requests.	1 day	HTTP Cookie
private_content_version	premiernetting.co.uk	This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.	10 years	HTTP Cookie
product_data_storage	premiernetting.co.uk	Necessary for the compare-products function on the website.	Persistent	HTML Local Storage
rc::a	premiernetting.co.uk	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	Persistent	HTML Local Storage
rc::b	premiernetting.co.uk	This cookie is used to distinguish between humans and bots.	Session	HTML Local Storage
rc::c	premiernetting.co.uk	This cookie is used to distinguish between humans and bots.	Session	HTML Local Storage
rc::d-15#	premiernetting.co.uk	This cookie is used to distinguish between humans and bots.	Persistent	HTML Local Storage
recently_compared_product	premiernetting.co.uk	Necessary for the compare-products function on the website.	1 day	HTTP Cookie
X-Magento-Vary	premiernetting.co.uk	This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.	1 day	HTTP Cookie

Preferences (1)

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Name	Provider	Purpose	Expiry	Type
klaviyoOnsite	static.klaviyo.com	The cookie is used to manage the mailing list, if the visitor has subscribed to any newsletters or blog posts.	Persistent	HTML Local Storage

Statistics (6)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name	Provider	Purpose	Expiry	Type
__kla_id	static-tracking.klaviyo.com	This cookie is used to collect information on the visitor's behavior. This information will be stored for internal use on the website – internal analytics is used to optimize the websites or to register if the visitor has subscribed to a newsletter.	2 years	HTTP Cookie
product_data_storage	premiernetting.co.uk	Determines which products the user has viewed, allowing the website to promote related products.	1 day	HTTP Cookie
recently_compared_product_previous	premiernetting.co.uk	Necessary for the compare-products function on the website.	1 day	HTTP Cookie
recently_viewed_product	premiernetting.co.uk	Determines which products the user has viewed, allowing the website to promote related products.	1 day	HTTP Cookie
recently_viewed_product_previous	premiernetting.co.uk	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	1 day	HTTP Cookie
td	www.googletagmanager.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Session	Pixel Tracker

Marketing (21)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name	Provider	Purpose	Expiry	Type
__kla_viewed	static.klaviyo.com	Collects information on the user's website navigation and preferences - This is used to target potential newsletter based upon this information.	Persistent	HTML Local Storage
feefoUserId	api.feefo.com	Used in context with SEO and conversion optimization. Gathers any user reports or behavioral data into reports for the website operator. This service is provided by a third-party analysis-service.	Persistent	HTML Local Storage
LAST_RESULT_ENTRY_KEY	www.youtube-nocookie.com	Used to track user’s interaction with embedded content.	Session	HTTP Cookie
nextId	www.youtube-nocookie.com	Used to track user’s interaction with embedded content.	Session	HTTP Cookie
pagead/landing	googlesyndication.com	Tracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website.	Session	Pixel Tracker
rc::f	premiernetting.co.uk	Unclassified	Persistent	HTML Local Storage
recently_compared_product	premiernetting.co.uk	This cookie is used to determine which products the visitor has viewed. This information is used to promote related products and optimize ad-efficiency.	Persistent	HTML Local Storage
recently_compared_product_previous	premiernetting.co.uk	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	Persistent	HTML Local Storage
recently_viewed_product	premiernetting.co.uk	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	Persistent	HTML Local Storage
recently_viewed_product_previous	premiernetting.co.uk	Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website.	Persistent	HTML Local Storage
requests	www.youtube-nocookie.com	Used to track user’s interaction with embedded content.	Session	HTTP Cookie
yt.innertube::nextId	www.youtube-nocookie.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Persistent	HTML Local Storage
ytidb::LAST_RESULT_ENTRY_KEY	www.youtube-nocookie.com	Used to track user’s interaction with embedded content.	Persistent	HTML Local Storage
YtIdbMeta#databases	www.youtube-nocookie.com	Used to track user’s interaction with embedded content.	Persistent	IndexedDB
yt-remote-cast-available	www.youtube-nocookie.com	Stores the user's video player preferences using embedded YouTube video	Session	HTML Local Storage
yt-remote-cast-installed	www.youtube-nocookie.com	Stores the user's video player preferences using embedded YouTube video	Session	HTML Local Storage
yt-remote-connected-devices	www.youtube-nocookie.com	Stores the user's video player preferences using embedded YouTube video	Persistent	HTML Local Storage
yt-remote-device-id	www.youtube-nocookie.com	Stores the user's video player preferences using embedded YouTube video	Persistent	HTML Local Storage
yt-remote-fast-check-period	www.youtube-nocookie.com	Stores the user's video player preferences using embedded YouTube video	Session	HTML Local Storage
yt-remote-session-app	www.youtube-nocookie.com	Stores the user's video player preferences using embedded YouTube video	Session	HTML Local Storage
yt-remote-session-name	www.youtube-nocookie.com	Stores the user's video player preferences using embedded YouTube video	Session	HTML Local Storage

Unclassified (1)

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name	Provider	Purpose	Expiry	Type
api/logo	register.feefo.com	Unclassified	Session	Pixel Tracker